Bender Hatch Insurance established the Nancy Z. Bender Award in 2020. The award was created to honor an individual who has demonstrated outstanding customer and/or community service as exemplified by Nancy Bender, The Insurance Library’s 2019 Insurance Professional of the Year. Anyone working for an insurance-related enterprise is eligible.

Kristen Delbrook, account manager at Inland Underwriters Insurance Agency, is the recipient of the 2022 Nancy Z. Bender Award for outstanding customer service. Ms. Delbrook is being recognized for providing exemplary customer service and going above and beyond for her clients who come to her for help even when she is no longer their account manager!

Ms. Delbrook has volunteered for a number of organizations in Massachusetts including Big Brothers Big Sisters of Eastern Massachusetts, Little Brothers Friends of the Elderly, and at animal shelters, homeless shelters, food pantries and her church.

As part of her wide-ranging volunteer efforts she has focused on helping elderly clients with understand insurance, providing transportation to church, and offering companionship. We are pleased to have Nikki Shults , executive director of Little Brothers Friends of the Elderly, speak as part of the event.

Congratulations, Kristen, from everyone at Bender Hatch Insurance!

The 2022 award ceremony will be held virtually on Tuesday, March 22 at 1:00PM. You can register for the event and find more information here:

Email Sarah Hart at: with questions regarding the event.